Cancelations

We understand that things can come up, We value your time and we hope you value ours too. Please give us notice at least 24 Hours before to avoid any fees as otherwise we need to roster additional staff for this service at an additional cost to us.
When an appointment is scheduled for you and you do not show up, you are automatically marked down as no show in our booking system. After 2 no shows you will not be able to book in advance.
Late arrival can be accommodated depends the type of service booked in if you are more than 15 minutes late we can’t complete entire service.

Age Requirement

Anyone under the age of 16 years will require parental supervision or consent form.

Parking

All our stores are located in major shopping centres with their own free parking areas and you can park for the durations mentioned on the bay, try to identify the closest entrance to our shop to have quick in and out of the centre.
Please make sure you check google maps for estimated travel time and allow a 15 minute time buffer in case traffic conditions change. It is extremely important to enable our team to perform at their best.

Gift Cards

All gift cards are non refundable. If you’re wanting to use a gift card please present your card in salon at the time of your appointment.

Privacy

Your privacy is very important to us. We collect your personal information such as your name, email and telephone number in order to create an easy client booking database and identify you as a unique client in the system to avoid similar name clients and also to keep you informed about all the updates we are up to. We know how annoying it is to get junk mail so will never disclose your personal information to any third party.
Prices subject to change without notice. All services and products are final sale. If you have any questions or concerns about our policies, we encourage you to contact us.

Allergic Reaction Terms

Prior to your booking please let us know if any medical concerns, allergies or injuries you may have. We offer FREE patch tests and consultations. Our cancellation policy applies where sensitivities are not brought up prior to you booking where the treatments or appointment cannot proceed.

If during our consultation, we may discover that you may not be a candidate for a service and If you choose not proceed with the appointment due to a risk involved, a cancelation fee of the appointment will be charged. So again, please make sure you book in a PATCH TEST consultation if you are unsure about getting a treatment and would like to discuss the risks involved.

We do not recommend lash lift and brow lamination treatment under 5 weeks If you want to continue on own risk you have to sign the consent form.

Client Responsibility
By receiving services at our salon, you acknowledge and accept that failure to disclose relevant medical or allergy-related information may increase the risk of an adverse reaction, and you agree that the salon and its staff cannot be held liable for any resulting injury or medical issue.

Allergies and Medical Conditions
Clients must inform our staff of any known allergies, skin sensitivities, or medical conditions, including anaphylaxis, asthma, or dermatological concerns, prior to receiving any treatment. This includes reactions to ingredients, products, or tools used in beauty treatments.

Anaphylaxis and Severe Reactions
If you have a history of anaphylaxis or severe allergic reactions, it is essential that you inform your technician at the time of booking or before your appointment begins. You may be asked to bring an EpiPen or relevant medication, and you may be required to sign an additional consent form.